Frequently Asked Questions
Everything you need to know about our premium apparel and collectibles.
How long does shipping take for pre-order items?
Pre-order items typically ship within 4-6 weeks of the release date listed on the product page. You will receive a tracking number as soon as your order leaves our warehouse.
What is your return policy on limited edition apparel?
We accept returns on unworn and unwashed apparel within 30 days of delivery. However, limited edition or 'Print on Demand' items are final sale unless there is a manufacturing defect.
How do I know which size to order?
Each product page includes a detailed size chart. Since we use various high-quality blanks, we recommend measuring a favorite shirt at home and comparing it to our specifications for the best fit.
Do you offer international shipping?
Yes, we ship our products worldwide. Please note that international customers are responsible for any customs duties or import taxes imposed by their local government.
Are your products officially licensed?
Absolutely. UDON Entertainment works directly with major studios and creators to ensure every piece of apparel and art is 100% officially licensed and authentic.
Can I change my shipping address after placing an order?
Address changes can be made within 24 hours of purchase. Please contact our support team immediately with your order number to request an update before the fulfillment process begins.